At BuiltAstro, we are committed to providing reliable support and convenient repair solutions for all our products.
Whether you are located in South Korea or abroad, we want to ensure you can continue using our products with confidence and ease.
🇰🇷 Domestic Support (South Korea)
For customers in South Korea, we offer full after-sales support, including inspection, repair, and replacement services.
Please contact our support team at [email protected] to request assistance or to arrange a service appointment.
🌍 International Support (Outside South Korea)
We understand that returning a product to South Korea for service may not always be practical for our international customers.
To make after-sales support more accessible, we provide several flexible options for overseas users:
1. Order Replacement Parts
If a component of your product is damaged or needs to be replaced, you can purchase original replacement parts directly from us.
How to order:
- Email [email protected]
- Include the following information:
- Product name and model
- A photo of the damaged part
- A copy of your Amazon purchase receipt
Once we receive your request, we will provide details about available replacement parts, pricing, and international shipping options.
2. Self-Repair Guide & Support
In many cases, you may not need to purchase a replacement part.
If the damage is minor and can be fixed at home, we will provide a detailed self-repair guide so you can resolve the issue yourself.
This option helps reduce costs and avoids long shipping times while still ensuring the product functions as intended.
3. STL File Service for 3D Printing
To further support international customers, we offer STL files for specific replacement parts.
What Are STL Files?
STL files are 3D model files commonly used for 3D printing. With an STL file, you can print a replacement part yourself using a 3D printer or a local printing service — saving time and shipping costs.
How to Request an STL File
If you purchased the product and a part is damaged, you can request the corresponding STL file by emailing us at [email protected].
Please include the following in your email:
- A photo of the damaged part
- A copy of your Amazon purchase receipt
Once verified, we will:
- Provide the appropriate STL file
- Share a step-by-step repair guide
- Advise whether self-repair is suitable or if purchasing a replacement part is recommended
📦 Summary of Support Options
| Support Type | Description | Cost |
|---|---|---|
| Replacement Part Purchase | Order original parts directly from us | Paid |
| Self-Repair Guide | Step-by-step instructions for simple repairs | Free |
| STL File Service | Request 3D printing files for replacement parts | Free (for verified customers) |
📩 Contact Us
If you need assistance or want to request support, please contact us:
- 📧 Email: [email protected]
- 🌐 Website: www.handydob.com
We are always here to help you keep your product in excellent condition — wherever you are in the world.